Frequently Asked Questions

FullColor's working hours are Monday to Friday between 09:00 and 17:00. Also, orders received from www.fullcolor.ro will be executed during working hours.

On site pickup Monday – Friday 09:00 – 16:00

Free – in Bucharest / Ilfov for orders over 100 euros + VAT

10 euros – delivery in Bucharest – for orders under 100 euros + VAT

20 euros – delivery in Bucharest – via Bolt - delivery within an hour

10 euros – delivery in the country (Fan Courier) within 24 hours – 48 hours from order completion

International delivery TNT or any other courier – will be communicated at the time of order


Prices are calculated for packages of maximum 5 kg. For heavier or bulky packages we will communicate the delivery method and costs.

At FullColor we constantly offer our clients the best products and services in the field of advertising production. We use state-of-the-art equipment (digital printing, offset printing, eco solvent printer, UV print, cutter-plotter, laser engraving/cutting, cutting table.).

We have over 20 years of experience, we work with passion and we want every collaboration with us to be a success for both parties.

We carefully examine each project, we ensure that the technical specifications are exactly respected, we optimize and check the production files to eliminate any errors and we deliver the work on time.

To convince you of the quality of our products, we can provide you with similar works and/or samples of the materials we work with or print a copy so that you can have a printed copy.

If you need help, please contact us and we will share all our ideas with you.

  • we will contact you no later than the second business day after receiving your request to ask for details about the problem;
  • we will redo the work at no additional cost to you if we find errors that are our fault;
  • we will redo the work at a reduced price that we will establish together, if we find errors that are not ours;
  • we will grant a substantial discount for a subsequent order if the work is not delivered on the agreed date.

We place great value on the quality of the products and services we offer, which is why we will consider and resolve any observation or request you send us.

Fullcolor website (www.fullcolor.ro) mainly sells products customized according to customer specifications, which fall under the exceptions regarding the right of withdrawal provided for in article 16 of OUG. 34/2014 regarding distance contracts and contracts outside commercial premises. According to art. 16 letter c of O.G. 34/2014, if the consumer (Buyer) opts for the purchase of clearly personalized products, made according to the specifications indicated by the consumer (Buyer), the products thus undergoing modifications at the request of the Buyer, the Buyer accepts that such products are not returnable and cannot be replaced, being exempted from the right of return. Most of the products sold on the website www.fullcolor.ro fall under this exception, being clearly personalized, according to the specifications presented by the consumer (Buyer). O.G. 34/2014 can be consulted here.

In the case of non-personalized products, according to the legislation in force, the Buyer has the right to notify in writing, through an unequivocal statement made on a durable medium (paper - by post, email - to the address vanzari[at]fullcolor.ro) Premium Business Solution SRL that he/she renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from entering into physical possession of the product.